Effective Date: August 10, 2026
The Server Underground respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you when you visit theserverunderground.com or use its features and services.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide when you:
- Create an account
- Join our mailing list
- Contact us
- Request a restaurant consultation
- Submit a testimonial or feedback
- Make a payment, contribution, or purchase
- Otherwise communicate with us
Depending on the feature you use, this information may include your name, email address, telephone number, restaurant or business information, account information, submitted messages, testimonial content, and other information you choose to provide.
Account Information
Account registration and authentication are provided through Clerk. When you create an account or sign in, Clerk may process information such as your name, email address, account identifier, authentication information, session information, IP address, browser information, and device information.
We do not receive or store your account password.
Payment Information
Payments are processed through Stripe. When you make a payment, Stripe collects and processes your payment information according to its own privacy practices.
The Server Underground does not receive or store your complete credit or debit card number. We may receive limited transaction information, including your name, email address, payment status, transaction amount, and transaction identifier.
Website and Analytics Information
We use Vercel Web Analytics to understand aggregate website traffic and how visitors use the site. This may include information such as the pages visited, referring website, browser type, device type, approximate geographic region, and the date and time of a visit.
Vercel Web Analytics does not use cookies and stores analytics information in an anonymized form. We do not use this information for cross-site tracking or targeted advertising.
Our hosting and security providers may also process basic technical information, including IP addresses, request logs, browser information, and device information, to deliver the website, maintain security, diagnose technical problems, and prevent fraud or abuse.
Cookies
We use Clerk to provide account registration, authentication, and secure sign-in sessions. Clerk uses cookies that are necessary for these features to function.
These authentication cookies may be placed when you create an account, sign in, or otherwise interact with account features. Blocking strictly necessary cookies may prevent account and sign-in features from working properly.
We do not currently use cookies for advertising, behavioral profiling, cross-site tracking, or analytics.
Additional information about the services used by this website is available in the “How We Share Information” section below.
How We Use Information
We may use collected information to:
- Operate, maintain, and improve the website
- Create and manage user accounts
- Authenticate users and maintain secure sessions
- Provide access to guides, resources, and account features
- Process payments, contributions, and purchases
- Respond to messages, questions, feedback, and consultation requests
- Review and publish testimonials when authorized
- Send requested emails and mailing-list communications
- Understand aggregate website usage
- Protect the website, our users, and our services
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations
- Enforce our Terms of Use
- Maintain internal business and transaction records
We may also use information for another purpose when you provide your consent.
Mailing List and Communications
If you join our mailing list, we may send you updates about new guides, resources, products, services, or other news from The Server Underground.
You may unsubscribe at any time by using the unsubscribe link included in an email or by contacting us at info@theserverunderground.com.
We may still send non-promotional communications that are necessary to operate your account, process a transaction, respond to a request, or provide important information about our services.
Testimonials and Submitted Content
If you submit a testimonial, we will only publish it with the permission provided through the submission process or through direct communication with you.
Published testimonials may include your name, professional role, photograph, rating, and submitted statement, depending on what you authorize us to display.
You may request the removal of a published testimonial by contacting us at info@theserverunderground.com.
How We Share Information
We do not sell your personal information.
We may share information with service providers that help us operate the website and provide its services. These providers may include:
- Clerk, for account registration and authentication
- Vercel, for website hosting, delivery, security, and anonymized web analytics
- Stripe, for payment processing
- Baserow, for storing and managing submitted information and business records
- Email and communication providers used to deliver requested messages
- Professional advisors when reasonably necessary for legal, accounting, security, or business purposes
These providers may process information only as necessary to perform services for us or as otherwise permitted under their own applicable terms and privacy policies.
We may also disclose information:
- When required by law, regulation, subpoena, court order, or other legal process
- To investigate or prevent fraud, abuse, security threats, or illegal activity
- To protect the rights, property, or safety of The Server Underground, our users, or others
- In connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction
- When you direct us or give us permission to do so
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
You may request deletion of your information as described below. Certain information may be retained when necessary to comply with legal, financial, security, or recordkeeping obligations.
Your Choices and Rights
Depending on where you live and the laws that apply, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of your information
- Request a copy of information you provided
- Withdraw consent when processing is based on consent
- Object to or restrict certain uses of your information
- Unsubscribe from promotional communications
You may also update or delete certain account information through your account settings when those controls are available.
To make a privacy request, email info@theserverunderground.com. We may need to verify your identity before completing a request.
We will not discriminate against you for exercising a privacy right provided by applicable law.
Account Deletion
You may request deletion of your account and associated personal information by using the available account controls or by emailing info@theserverunderground.com.
Deleting an account may permanently remove access to saved account features. We may retain limited information when required for legal compliance, fraud prevention, security, payment records, dispute resolution, or other legitimate business purposes.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no website, storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure. You are responsible for keeping your account credentials secure and notifying us if you believe your account has been compromised.
Children's Privacy
The Server Underground is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact info@theserverunderground.com so that we can investigate and delete the information when appropriate.
External Links
The website may contain links to third-party websites, platforms, or services. We do not control and are not responsible for the privacy practices, content, or security of those third parties.
We encourage you to review the privacy policy of any third-party service you choose to use.
International Visitors
The Server Underground is operated in the United States. Information may be processed and stored in the United States or in other locations where our service providers operate.
If you access the website from outside the United States, your information may be transferred to and processed in a country with privacy laws that differ from those in your location.
Nothing in this section limits any privacy rights that cannot legally be waived under the laws applicable to you.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.
When we make changes, we will update the effective date at the top of this policy. If a change materially affects how we use previously collected personal information, we will provide additional notice when required by law.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, contact:
The Server Underground
Email: info@theserverunderground.com
Website: theserverunderground.com